CRMs support sales teams to keep track of conversations, reach out to prospective clients at the right time. Also, it automates manual tasks so that sales reps can converge more of their time on high-value pursuits. But one underrated advantage of CRM is its capability of integration with email software, which makes customer outreach easier and more effective.
Still, wondering how CRM integration with an email software will be beneficial for your business?
Read this article. In this article, we have converged the top 5 reasons to integrate CRM with your existing email system, be it Outlook Gmail, or any other.
#1. Decreased Administration Overhead
If your email software and CRM are not connected, you’re probably spending an excessive amount of time gathering customers’ details. By choosing for automated integration between the two systems, you’re decreasing your administration overhead.
This leads to improved productivity as it frees up your staff to work on other essential tasks. Besides, you can schedule, track, automate, or analyze emails. Hence, you can collect important details about the customers that help deliver a personalized experience to potential customers.
#2. CRM Integration With Email Software
Emails have secured their place of people’s daily lives. And, most of the business communications are taking place through email. If a CRM is integrated with email software, it will be helpful in many ways. From meeting scheduling to follow up, everything can be managed efficiently with this facility.
A good CRM system supports you to manage the opportunities by giving you a central, shared hub of information and communication. This enables you to maximize the tools you previously have to understand and serve your customers better. Integration of CRM with business tools like Outlook or Gmail that you are using hikes those tools’ power.
#3. Increased Response Time To Inquiries
CRM can automatically assign a customer’s query directly to the executive or team. For instance, the CRM could use the customer’s location, industry, or purchased product/service, as factors in discovering the right department or staff member to address the query. All the required information can be obtained via the website and sent to the CRM with the customer’s question.
Now, the customer management system automatically assigns and informs the relevant staff member of the new communication. This approach results in a faster and more consistent follow-up response to the customer, which, like many other advantages, leads to increased sales. Besides, with the integration of email, you can directly connect with the client with precise information and quickly close the lead.
#4. Minimize Customer Churn
Quick customer support is essential to reduce customer churn. CRM helps improve customer response time to queries and makes lead follow-up an efficient process. Other small techniques, such as the automatic sending of an acknowledgment of receipt or a thank you email, can repeatedly make the client feel satisfied.
Furthermore, you can easily track customer satisfaction through the systematic profiling of potential customers. Plus, you can record their feedback and act accordingly. This is primarily important for negative feedback. By dealing with a customer’s complaints promptly and efficiently, and by observing and evaluating general satisfaction with various aspects of your business, you can decrease your customer churn rates.
#5. Better Customers’ Profiling
A vital advantage of any CRM is the capability to profile customers or leads to discover what they might purchase. The more information you have on a customer, the more accessible it is to create a more desirable profile. Besides, the more detailed the data you feed in, the more precise the profile becomes. Thus, most of the time, businesses prefer custom CRM software development for the optimal management of customers’ profiles.
Furthermore, by integrating CRM with email software, you will receive a fuller, more complete picture of your customers’ interactions with your organization, from first inquiry to sales, communications, and final feedback. You are entirely informed about your customers, and you’ve improved the visibility of your customer’s behavior and preferences.
Additionally, well-organized customer profiles enable effective management of target marketing campaigns and other activities. The systematic data accumulation of customers boosts conversion rates.
In a nutshell, businesses can efficiently manage their operations with this integration. The sales reps can improve their productivity and efficiency with well-managed customers’ profiles. The streamlined communication through CRM and email drastically improves customer service. Top 5 Reasons to integrate your CRM & Email SoftwareConsequently, customer satisfaction increases. The integration of both the software ultimately benefits in improving conversion rates and ROI.
Hence, opt for the custom CRM software development that can be easily integrated with most email tools. The customized elements efficiently cater to the needs of your business. From improving centralized visibility to closing leads, all operational tasks can be managed smartly.
Integrate CRM and email software to avail of enormous opportunities to expand your business growth!